This policy sets out how 13viptaka handles the personal information tied to your account — what we collect, how we use it, and the choices available to you. Access to our platform depends on your local law and eligible regions; this policy applies to every account holder who uses our service where it is available.
Account data handled with care
Rocket and Upay transaction records kept securely
Your rights explained in plain terms
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POLICY SCOPE DETAILS
How We Handle Your Personal Information
When you open an account with us, we collect the details you provide during registration — your name, contact information, and the payment method you choose to use, whether that is Rocket, Upay, or another supported channel. We also collect records of your activity on the platform: login times, device type, and transaction history linked to your account wallet. This information is used to operate your account, process payments, respond to your support requests, and meet any obligations we hold under applicable law. We do not sell your personal data to third parties. We may share limited information with payment processors — such as Rocket or Upay — strictly to complete a transaction you have initiated. Data we collect is stored using security measures appropriate to the sensitivity of the information. Where you contact our support team, your communication history is retained to help resolve future queries. You can ask us what data we hold about you at any time through the contact routes listed on this page. Availability of this service depends on your local law and the eligible regions where 13viptaka operates.
Rocket
Transaction records processed through Rocket are retained only as long as needed to operate your account and meet legal requirements.
Upay
Upay payment references are stored securely and linked to your account wallet history, accessible through your account dashboard after login.
Account Data
Registration details, login records and device information are held to keep your account secure and to help our support team respond accurately to your queries.
WHAT THIS COVERS
Where This Policy Applies and What It Does Not Cover
This policy covers the personal data 13viptaka holds directly. It does not extend to third-party services you reach through our platform, and it does not create legal certainty about data practices outside our direct control. The four areas below clarify the boundaries clearly.
Account Access
When you log in, we process your credentials and session data. This falls fully within our policy. How you store your own login details on your device is outside our control.
Transactions
Payments you make through Rocket or Upay involve those providers' own data practices. Our policy covers only the transaction record we hold in your account wallet.
Site Content
Content you view on our platform — game lobbies, account pages, support pages — is covered by this policy in terms of the browsing data we collect during your session.
Third-Party Services
Links or integrations that take you outside 13viptaka fall under the privacy terms of those external services. We have no visibility into or responsibility for their data handling.
YOUR ACCOUNT RIGHTS
Actions You Can Take Under This Policy
You hold practical rights over the data we keep about you. These are not abstract — each one has a real step you can take. If you want to know what information we hold, you can request a summary through our support channel and we will confirm what your account record contains. If any detail is wrong — a contact address, a payment method label — you can ask us to correct it and we will update the record. Where you have questions about how a specific piece of data is being used, our support team can walk through it with you. Requests like these are handled through the contact routes shown on this page. Response time depends on the nature of the request; our support team will confirm receipt and keep you informed. Eligibility to exercise these rights may depend on your local law and the region from which you access the platform.
Review Your Records
Contact our support team to request a summary of the personal data held in your account. We will confirm what is on file.
Correct Account Details
If a name, contact detail or linked payment reference is recorded incorrectly, ask us to fix it and we will update your account record.
Raise a Data Question
Not sure why a specific piece of information was collected or how it is being used? Our support team can explain the basis for holding it.
Request Support
For any privacy-related concern — from data access to a correction request — use the contact routes in the Support section below to reach us directly.
REACH OUR TEAM
How to Contact Us About This Policy
Privacy questions deserve a direct answer. Use any of the routes below to reach the right person on our team. For account-specific queries — such as confirming what data we hold or asking about a Rocket or Upay transaction record — have your account details ready so we can respond accurately.
Live Chat
Open the chat window from your account dashboard. Our team can address privacy questions directly during support hours.
Email Support
Send your privacy request by email. Include your registered contact detail and a clear description of your question. We will confirm receipt and follow up.
Account Help Page
Your account dashboard has a Help section where common privacy and data questions are addressed. Check there first for faster answers to standard queries.
HOW WE PROTECT DATA
Data Handling, Cookies, Retention and Security
We apply security measures to protect the personal data your account holds. Cookies are used on our platform to maintain your session, remember your preferences and understand how pages are navigated — not to track you across unrelated sites. You can manage cookie preferences through your browser settings, though some features of the account pages depend on session cookies to work correctly.
Cookies and Session Data
We use session cookies to keep your account active during a visit and preference cookies to remember your settings. No cross-site tracking cookies are placed for advertising purposes.
Account Security
Your account credentials are stored in encrypted form. If you believe your login details have been compromised, contact our support team immediately through the routes above.
Data Retention
We keep your data for as long as your account is active and for a period after, as required by applicable law. When retention is no longer justified, records are deleted or anonymised.
Policy Updates
When this policy changes in a material way, we will note the update on this page. The current version is always the one shown here. For questions about any change, contact our support team.
COMMON POLICY QUESTIONS
Privacy Policy Questions and Answers
The questions below cover what our account holders most often ask about data handling, access rights and how to contact us on a privacy matter.
What personal data does 13viptaka collect when I open an account?
We collect the registration details you provide — name, contact information and your chosen payment method, such as Rocket or Upay. We also hold login records, device type and transaction history tied to your account wallet. This is collected to operate your account and handle your support requests.
How can I find out what data 13viptaka holds about me?
Contact our support team through live chat or email with your registered details and a clear request. We will confirm what your account record contains. Response time depends on the nature of the request; our team will keep you informed at each step.
Can I correct information held in my account record?
Yes. If a name, contact detail or linked payment reference is recorded incorrectly, reach out to support and ask for a correction. We will update the record and confirm once it is done. Have your account details ready when you make the request.
Does 13viptaka share my data with third parties?
We do not sell personal data. Limited information is shared with payment processors — such as Rocket or Upay — only to complete a transaction you have started. Beyond that, we share data only where required by applicable law. Third-party services you access through our platform are covered by their own privacy terms.
How long does 13viptaka keep my personal data?
We retain your data for as long as your account is active and for a period afterward as required under applicable law. Once retention is no longer justified, records are deleted or anonymised. You can ask our support team for more detail on retention periods relevant to your account.
What are my rights regarding my data, and do they apply in Bangladesh?
Your rights include reviewing records we hold, correcting inaccurate details, and raising questions about how your data is used. Whether and how these rights apply depends on your local law and the eligible regions where 13viptaka operates. Contact our support team to discuss your specific situation.
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